Returns & Exchanges

At UGREEN, we stand behind the quality of our electronics and offer a 30-day money-back guarantee to ensure you are fully satisfied with your purchase. Whether you have received a defective cable or simply changed your mind about a charger, our streamlined process makes returns simple and efficient.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the specific reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the item in its original UGREEN packaging, including all accessories, manuals, and protective films that were included at the time of delivery.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at the designated carrier location to send it back to our inspection center.

• 4.
  Quality Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or exchange within 3-5 business days to your original payment method.